Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 94)

94 Symposium Call Center Server

Verifying the configuration Standard 1.0

Verifying that agents are correctly configured

Introduction

If agents are correctly configured, agents can log on to a phoneset, and their

status is correctly reported in the agent real-time display.

Before you begin

Ensure that the phoneset has been acquired on Symposium Call Center Server.

On a client workstation, open an Agent real-time display window.

To verify agent logons

1 At a phoneset configured as an agent set, pick up the handset.

2 Press the Make Set Busy (MSB) key.

3 Press the Incalls key.

4 Enter the agent’s logon ID.

Result: The Not Ready light goes on and the Make Set Busy indicator goes

off. On the Agent real-time display window, the agent appears with the

value “Not Ready” in the In Calls Status column.

5 Press the Not Ready key.

Result: On the Agent real-time display window, the agent’s In Calls Status

changes to Idle.

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 94