Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 22)

22 Symposium Call Center Server

Getting started Standard 1.0

1. An incoming call arrives at the switch.

2. The call is routed to an IVR port (optional).

3. The IVR transfers the call to a CDN after the caller enters digits (optional).

4. The call is routed to an IVR port.

5. The caller receives an IVR treatment, prompting him or her to respond

through the use of phoneset keys.

6. The IVR transfers the call to a CDN after the caller enters digits.

7. The call remains queued in the CDN awaiting further call processing.

8. The switch sends a call notification to Symposium Call Center Server. The

call is routed in either of the following ways:

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 22