Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 30)

30 Symposium Call Center Server

Getting started Standard 1.0

Night service feature

Skillsets go out of service under the following conditions:

! automatically, when all agents have logged off

! manually, when you change the skillset mode on the Skillset Properties

window on the Symposium Call Center Server client

Two out-of-service modes are available: transition mode and night service mode.

You must put skillsets into transition mode manually. In transition mode,

Symposium Call Center Server refuses any new calls, but continues to present

queued calls to agents. When no more calls are waiting, the server puts the

skillset into night service mode.

Skillsets go into night service mode automatically when all agents log off; you

can also put them into night service mode manually. In night service mode, the

server refuses calls for the skillset, and gives night treatment to any queued calls.

ATTENTION

Do not configure the night service key on supervisor

phonesets. Symposium Call Center Server does not support

this feature.

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 30