Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 60)

60 Symposium Call Center Server

Configuring the switch Standard 1.0

To configure ACD groups for ACD-DNs, phonesets, and agents

Note: Any modifications to the ACDGRP table must be applied to the default

ACD group, not the CDN.

1 Edit the ACDGRP table by typing table ACDGRP and pressing Enter.

Result: The > prompt appears.

2 At the > prompt in the ACDGRP table, type add and press Enter.

Result: The utility prompts you for the ACDNAME.

3 Enter a name for the ACD group.

Result: The utility prompts you for the CUSTGRP.

4 Enter a name for the customer group of the ACD-DN.

Result: The utility prompts you for the ACDRNGTH.

5 Enter a valid value.

Note: The timer value configured on Symposium Call Center Server must

be set to a value lower than the timer value configured on the switch.

Result: The utility prompts you for the THROUTE.

6 Enter a valid value.

Result: The utility prompts you for the NSROUTE.

7 Enter a valid value.

Result: The utility prompts you for the PRIOPRO.

8 Enter a valid value.

Result: The utility prompts you for the DBG.

9 Enter a valid value.

Result: The utility prompts you for the MAXCQSIZ.

10 Enter a value between 0–511.

Result: The utility prompts you for the MAXWAIT.

11 Enter a valid value.

Result: The utility prompts you for the ACDMIS.

12 Enter a valid value.

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 60