Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 88)

88 Symposium Call Center Server

Verifying the configuration Standard 1.0

Overview

Introduction

This section describes how to verify that the switch has been set up correctly.

Before you continue, ensure that you have configured Symposium Call Center

Server as described in the Administrator’s Guide.

Verifying the configuration

You must verify that the switch has been configured correctly. This section

explains the procedure you must follow to verify the following configurations:

! Symposium Call Center Server can log on to the switch over the ICM link.

! ACD groups and su/jointfilesconvert/26718/bgroups are correctly configured.

! Agent phonesets are correctly configured.

! Agents and supervisors are configured to log on.

! CDNs are correctly configured.

! Music and RAN routes are correctly configured.

! DNISs (primary and supplementary ACD-DNs) are correctly configured.

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 88