Nortel Networks DMS/MSL-100 Manuel d'utilisateur télécharger pdf (Page 122)

122 Symposium Call Center Server

Glossary Standard 1.0

DN call

See directory number call.

DNIS

See Dialed Number Identification Service.

dongle

The attachment plugged into the parallel port of a server connected to a DMS/

MSL-100 switch that authenticates the serial number required at the time of

server installation.

dynamic host configuration protocol

A protocol for dynamically assigning IP addresses to devices on a network.

dynamic link library

A library of executable functions or data that can be used by a Windows

application. Typically, a DLL provides one or more particular functions, and a

program accesses the functions by creating either a static or dynamic link to the

DLL. Several applications can use a DLL at the same time.

E ELAN

See embedded local area network.

embedded local area network

A dedicated Ethernet TCP/IP LAN that connects the server in Symposium Call

Center Server and the switch.

Emergency key

A key on an agent’s phoneset that, when pressed by an agent, automatically calls

his or her supervisor to notify the supervisor of a problem with a caller.

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Nortel Networks DMS/MSL-100 Manuel d'utilisateur Page 122