Nortel Networks P0886629 Manuel d'utilisateur

1-800-4 NORTELwww.nortel.com/norstarNorstar is a trademark of Northern Telecom.P0886629 Issue 1.0Printed in Canada Norstar is a trademark of Norther

6 Learning about FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 About Fax Mail A fax document in a mailbox (with or without a voice introduc

Learning about FAX 7 P0886629 Issue 1.0 FAX Set Up and Operation Guide To add a fax line to an existing mailbox, refer to the Norstar Voice Mail S

8 Learning about FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 About Fax Overflow A Fax Overflow mailbox is a mailbox for your fax machine.

Learning about FAX 9 P0886629 Issue 1.0 FAX Set Up and Operation Guide About FAX with CCR Fax-on-demand can be used with Custom Call Routing (CCR)

P0886629 Issue 1.0 FAX Set Up and Operation GuideIntroductionAs System Coordinator you perform all the tasks necessary for setting up and maintaining

12 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Entering characters using the Norstar DialpadYou will enter charact

Setting up and maintaining FAX 13P0886629 Issue 1.0 FAX Set Up and Operation GuideAssigning a FAX System Station Identification nameThe FAX System St

14 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.07. Enter the Fax Answering extension number. The Fax Answering exte

Setting up and maintaining FAX 15P0886629 Issue 1.0 FAX Set Up and Operation GuideEach time a Fax message’s retry limit is reached, Norstar Voice Mai

16 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Adding a Fax Overflow MailboxA Fax Overflow Mailbox is a mailbox for

COPYRIGHT NOTICEThis Nortel documentation is protected by copyright. It may notbe copied in any form or medium except pursuant to the NortelLicense t

Setting up and maintaining FAX 17P0886629 Issue 1.0 FAX Set Up and Operation GuideWhen the retry limit is reached for a Fax message, the message is a

18 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Changing the Fax Overflow Mailbox parametersYou can change any param

Setting up and maintaining FAX 19P0886629 Issue 1.0 FAX Set Up and Operation GuideDeleting a Fax Overflow Mailbox You can delete a Fax Overflow Mailbo

20 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Adding a Fax System Group ListA Fax System Group List is used to se

Setting up and maintaining FAX 21P0886629 Issue 1.0 FAX Set Up and Operation GuideIf you want to add fax members to the Group List, refer to "Ad

22 Setting up and maintaining FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Sending a Fax System Group message (Fax Broadcast)A Fax System Grou

Setting up and maintaining FAX 23P0886629 Issue 1.0 FAX Set Up and Operation GuideTo send a Fax System Group message from your Norstar telephone:1. P

P0886629 Issue 1.0 FAX Set Up and Operation GuideIntroductionAs System Coordinator you perform all the tasks necessary for setting up and maintaining

26 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0About Fax-on-demand MailboxesA Fax-on-demand Ma

Setting up and maintaining Fax-on-demand mailboxes 27P0886629 Issue 1.0 FAX Set Up and Operation Guide8. Enter the Class of Service.For information a

P0886629 Issue 1.0 FAX Set Up and Operation Guide Contents Chapter 1 How to use this guide 1 Introduction 1How this guide is organized 1Convent

28 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Before you can use the Fax-on-demand Mailbox yo

Setting up and maintaining Fax-on-demand mailboxes 29P0886629 Issue 1.0 FAX Set Up and Operation GuideTo change a Fax-on-demand Mailbox parameter:Cho

30 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0To choose a call method and the number of Fax m

Setting up and maintaining Fax-on-demand mailboxes 31P0886629 Issue 1.0 FAX Set Up and Operation GuideAdding a Fax message from a fax machine telepho

32 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Adding a Fax message from a diskYou can add or

Setting up and maintaining Fax-on-demand mailboxes 33P0886629 Issue 1.0 FAX Set Up and Operation GuideTo add a Fax message from a disk:1. Press

34 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Recording a Fax-on-demand Mailbox GreetingYou m

Setting up and maintaining Fax-on-demand mailboxes 35P0886629 Issue 1.0 FAX Set Up and Operation GuideAn example of a two-call method Fax-on-demand M

36 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Deleting and viewing fax selection numbers in a

Setting up and maintaining Fax-on-demand mailboxes 37P0886629 Issue 1.0 FAX Set Up and Operation GuideAssigning a Home Fax PointYou can assign the Ho

ii Contents FAX Set Up and Operation Guide P0886629 Issue 1.0 Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25Ab

38 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Adding a Fax PointA Fax Point gives a caller ac

Setting up and maintaining Fax-on-demand mailboxes 39P0886629 Issue 1.0 FAX Set Up and Operation GuideFor more information about designing, building,

40 Setting up and maintaining Fax-on-demand mailboxesFAX Set Up and Operation Guide P0886629 Issue 1.0Deleting a Fax-on-demand Mailbox You can delete

P0886629 Issue 1.0 FAX Set Up and Operation GuideIntroductionTroubleshooting FAX involves solving problems that are related to the FAX options. For tr

42 Troubleshooting FAXFAX Set Up and Operation Guide P0886629 Issue 1.0A user cannot reply or send messages to other mailboxes.If a user cannot reply

Troubleshooting FAX 43P0886629 Issue 1.0 FAX Set Up and Operation GuideA message indicates that faxes could not be sent from the Fax Overflow Mailbox

44 Troubleshooting FAXFAX Set Up and Operation Guide P0886629 Issue 1.0Error messagesWhile you are programming Norstar Voice Mail, an error message m

Troubleshooting FAX 45P0886629 Issue 1.0 FAX Set Up and Operation GuideNNNNooootttt aaaavvvvaaaaiiiillllaaaabbbblllleeeeWhen a FAX feature is atte

46 Troubleshooting FAXFAX Set Up and Operation Guide P0886629 Issue 1.0To re-enable the Channel:6. Press DETAIL.7. Press NEXT until the Channel yo

P0886629 Issue 1.0 FAX Set Up and Operation GuideIntroductionThis chapter provides examples of different fax features and tips for using FAX.Examples

Contents iii P0886629 Issue 1.0 FAX Set Up and Operation Guide Dialing Translation Parameters 60Setting the Dialing Translation Parameters 60Di

48 Examples and TipsFAX Set Up and Operation Guide P0886629 Issue 1.0The greeting on the registrar’s mailbox must contain information about how to se

Examples and Tips 49P0886629 Issue 1.0 FAX Set Up and Operation GuideSetting up notification of a fax machine problemWhen a Fax message is sent to th

P0886629 Issue 1.0 FAX Set Up and Operation GuideAppendix A: FAX Programming RecordBefore you begin• Make copies of the pages in this chapter you will

52 Appendix A: FAX Programming RecordFAX Set Up and Operation Guide P0886629 Issue 1.0Pre-installation checklistDialing Translation ParametersDN/mail

Appendix A: FAX Programming Record 53P0886629 Issue 1.0 FAX Set Up and Operation GuideMailbox Administration* Applicable only for Fax Overflow Mailbo

54 Appendix A: FAX Programming RecordFAX Set Up and Operation Guide P0886629 Issue 1.0Mailbox Configuration* The maximum number of faxes requested by

Appendix A: FAX Programming Record 55P0886629 Issue 1.0 FAX Set Up and Operation GuideFax System Group Lists*The Group List leading digit may be chan

P0886629 Issue 1.0 FAX Set Up and Operation GuideAppendix B: Dialing TranslationIntroductionThis chapter describes how to set up the Dialing Translati

58 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Telephone number TranslationThe Dialing Translation Table changes

Appendix B: Dialing Translation 59P0886629 Issue 1.0 FAX Set Up and Operation GuideA sample Dialing Translation Table taken from a site located in Mo

P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX

60 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Dialing Translation ParametersThe Dialing Translation process is c

Appendix B: Dialing Translation 61P0886629 Issue 1.0 FAX Set Up and Operation Guide5. Press CHNG.6. Enter the long distance access code and press O

62 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Dialing Translation Table AdministrationThe System Coordinator is

Appendix B: Dialing Translation 63P0886629 Issue 1.0 FAX Set Up and Operation GuideReviewing the entries in the Dialing Translation TableYou can revi

64 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Finding an entry in the Dialing Translation TableFor convenience,

Appendix B: Dialing Translation 65P0886629 Issue 1.0 FAX Set Up and Operation GuideChanging an entry in the Dialing Translation TableAfter a Dialing

66 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Deleting a Dialing Translation Table entryThe System Coordinator c

Appendix B: Dialing Translation 67P0886629 Issue 1.0 FAX Set Up and Operation GuideTechnician Created Dialing Translation TableIn some instances the

68 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0An example of a Dialing Translation Table created using a basic te

Appendix B: Dialing Translation 69P0886629 Issue 1.0 FAX Set Up and Operation GuideCreating an Autoexec.bat fileThe Autoexec.bat file is a file that

2 How to use this guide FAX Set Up and Operation Guide P0886629 Issue 1.0 Conventions As you work with this guide, you will notice that conventions

70 Appendix B: Dialing TranslationFAX Set Up and Operation Guide P0886629 Issue 1.0Loading the Dialing Translation Table file onto the Norstar Voice

Appendix B: Dialing Translation 71P0886629 Issue 1.0 FAX Set Up and Operation GuideFor information about printing reports, refer to the Norstar Voice

P0886629 Issue 1.0 FAX Set Up and Operation GuideAppendix C: Technical content of a loadable .PCX fileIntroductionNorstar Voice Mail FAX supports Paint

P0886629 Issue 1.0 FAX Set Up and Operation GuideGlossaryAdministrationThe tasks involved in setting up and maintaining the Norstar Voice Mail Mailbox

76 GlossaryFAX Set Up and Operation Guide P0886629 Issue 1.0ConventionsThe way certain information has been described. For example, using underlined

Glossary 77P0886629 Issue 1.0 FAX Set Up and Operation GuideFax-on-demand MailboxA Fax-on-demand Mailbox is a Norstar Voice Mail mailbox that allows

78 GlossaryFAX Set Up and Operation Guide P0886629 Issue 1.0Intercom number lengthThe number of digits in a Norstar extension and a Norstar Voice Mai

Glossary 79P0886629 Issue 1.0 FAX Set Up and Operation GuidePointAn option along the call Path of a CCR Tree. A Point can be the Home Menu, a Menu, a

P0886629 Issue 1.0 FAX Set Up and Operation GuideIndex 81IndexAAnswering, Fax 12BButtons, telephone 2CCall methods 7Fax-on-demand 29CCRadding a Fax P

82 IndexFAX Set Up and Operation Guide P0886629 Issue 1.0changing fax documents 34deleting fax documents 34Maximum number of documents 29Parameters 2

How to use this guide 3 P0886629 Issue 1.0 FAX Set Up and Operation Guide You must also have a good working knowledge of Norstar Voice Mail and Cus

83FAX Set Up and Operation Guide P0886629 Issue 1.0Tell us what you think...This is your document. Nortel wants it to work well for you.Please take

84 FAX Set Up and Operation Guide P0886629 Issue 1.0Fax to:Documentation User Comments SurveyNortel Product Training and Documentation1-972-684-8699P

P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing