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SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
I cannot paste from my clipboard into my whiteboard
The SIP Multimedia PC Client does not support copying from or pasting to the
whiteboard.
I cannot access some items on the Collaboration menu
A collaboration session must first be initiated before you can access any of the
collaboration applications. Select Tools > Collaboration.
Co-browsing does not work
Make sure you are using Netscape version 4.77 or later, or Internet Explorer
version 5.0 or later.
Video problems
Video cameras and video settings may require fine-tuning to optimize the quality
of the transmission.
Other users say that my video is blurry
Most video cameras have a focus ring to adjust the image. In a call where you are
transmitting video, click the video preview checkbox (or select the 1x button) to
see your transmitted image. Turn the focus ring (it usually encircles the lens) until
the image is sharper.
Other users say that my video has poor color/contrast/
brightness
Most video cameras allow the user to tune these settings. Terminate any active
video call, then do the following:
1 Go to Tools >Preferences >Video, and click the Configure... button
- SIP Multimedia PC Client 1
- User Guide 1
- Trademarks 2
- Restricted rights legend 2
- Statement of conditions 2
- Contents 5
- Chapter 2 6
- Chapter 4 7
- Chapter 5 8
- NN10041-112 10
- Audience 15
- Text conventions 15
- Acronyms 16
- Related publications 16
- How to get help 17
- Chapter 1 19
- Getting started 19
- Configurations 20
- SIP Multimedia PC Client Set 21
- Useful terms to know 22
- Network-based address book 23
- Presence 23
- Service package 23
- Before you begin 24
- Audio Test Call step 31
- Multimedia PC Client 33
- Main menu actions 36
- Status area 37
- Main buttons 37
- System tray icon 38
- Using online help 39
- Multimedia communication 41
- Receiving a call 43
- Answering a call 45
- Ending a call 47
- Holding a call 47
- Retrieving a held call 47
- Transferring a call 48
- Consult transfer 49
- Three-way calling 50
- Conference calling 51
- Sending instant messages 52
- Sending web pages 54
- Figure 19 Confirm Web push 55
- Using voice mail 56
- Accessing your voice mailbox 57
- Using voice mail functions 57
- Sending and receiving video 58
- Chapter 3 61
- Returning a missed call 62
- Checking your outbox 63
- Deleting call log entries 63
- Viewing an address book entry 65
- 3 Click Save 67
- Web Address of the entry 69
- Contacts Import window 72
- Managing your Buddies 74
- List of Buddies actions 75
- Screening calls 76
- Multimedia collaboration 83
- Initiating a collaboration 84
- Exchanging files 87
- Add File 88
- Whiteboarding 90
- Saving whiteboard drawings 91
- Restoring whiteboard drawings 91
- Advanced set-up 97
- Setting up your user profile 98
- Defining network settings 100
- Setting up video (optional) 104
- Disabling video transmission 106
- Custom video configuration 107
- Figure 57 Presence settings 117
- Setting the standby option 119
- Specifying a tool tips delay 119
- Configuring multiple profiles 123
- Figure 62 Profile Manager 124
- Chapter 6 127
- Troubleshooting 127
- “chipmunk” sound on my calls 128
- Collaboration problems 131
- Video problems 132
- Appendix A 135
- Button references 135
- Table 4 Main GUI buttons 136
- Incoming call control buttons 138
- Active call control buttons 138
- Table 6 Active call buttons 139
- Appendix B 141
- Hardware notes 141
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