Nortel Networks NN10041-112 Manuel d'utilisateur

[Standard—Nortel Networks Confidential]Part No. NN10041-112April 2003MCP 1.1 FP1 (02.02)SIP Multimedia PC ClientUser Guide

x ContentsNN10041-112[Standard—Nortel Networks Confidential]

100SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]— low speed (28.8K Modem, 33.6K Modem— medium speed (56K Modem, 64K ISDN)

101SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 45 Preferences - Network information2 Select your proxy server i

102SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 46 Preferences - Network configuration.4 Select Auto Connect at

103SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 47 Preferences - Audio settings2 Set Ringer Settings—Ringer On o

104SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Setting up video (optional)You can choose various video settings to suit

105SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]2 Select the video configuration that most closely meets your needs. The

106SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 49 Video camera configured for use by the clientIf the video cam

107SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]ORSelect the Video disabled checkbox. You will not receive or transmit vi

108SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 50 Custom Video configuration2 Adjust the custom video configura

109SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• Low, Med, and High quality settings -- allow you to specify the amount

Figures xiSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]FiguresFigure 1 Installation Wizard . . . . . . . . . . . . . .

110SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 51 Sample video format window 1Figure 52 Sample video format w

111SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]— Pixel Depth and Compression. This specifies the organization of the vid

112SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 53 Preferences - Voice Mail2 Enter the Voicemail Phone Number of

113SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]replies. The SIP Multimedia PC Client will use this information to suppor

114SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 54 Preferences - RAIDerLink 2 Enter any prefix codes required to

115SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 55 Preferences - i20042 Check Use the i2004… to indicate that yo

116SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]using a private LAN in a home office.This is not usually required for wor

117SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]3 If you do not want to receive files, click the Disable File Receive che

118SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Specifying miscellaneous settings Miscellaneous network preferences allow

119SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Specifying a tool tips delayTo specify the delay before the tool tip show

xii FiguresNN10041-112[Standard—Nortel Networks Confidential]Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . .

120SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]3 Click Ok to save your changes or Cancel to exit without saving.Specifyi

121SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Using the audio wizard to configure audio volumeTo test and adjust audio

122SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]4 If you do not hear yourself during the test, click the Settings button

123SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Configuring multiple profilesIf you are a laptop user, you may have diffe

124SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 62 Profile Manager2 Click the New button. A window prompts you t

125SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Tip: From the Profile Manager window you can rename, delete as well as la

126SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

127SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 6TroubleshootingThis section describes how to resolve some common

128SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Some sound cards have input mixing capabilities. To see if your card supp

129SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]I am using a headset and cannot speak when the other party is speaking Yo

Tables xiiiSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]TablesTable 1 Main menu actions . . . . . . . . . . . . . . . .

130SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Should I activate the option “routes voice to/from i2004 (for private IP

131SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]I have problems completing a call to the public network. I keep getting t

132SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]I cannot paste from my clipboard into my whiteboardThe SIP Multimedia PC

133SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]2 If video is not being displayed in the Video Configuration window, sele

134SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]4 Choose either RGB 24 or I420 in this control, and press Ok, then press

135SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Appendix AButton references This section describes the following buttons

136SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Displays a pop-up dialpad window to access voice mail functions by pointi

137SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Brings up the SIP Multimedia PC Client call log window and displays all o

138SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Incoming call control buttonsActive call control buttonsTable 5 Incomin

139SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Used to Mute/Unmute the microphone.Brings up a window that allows you to

xiv TablesNN10041-112[Standard—Nortel Networks Confidential]

140SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

141SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Appendix BHardware notesTopics in this section include• “Compatible video

142SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• the installation of other software packages on the user's PC.Compa

Index 143SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Aacronyms 16address bookadding a group 66adding an entry 67managing

144 Index[Standard—Nortel Networks Confidential]single file send 89file exchange settings 116disabling 117set incoming folder 116Ggreeting 80Hhelp 39h

Index 145SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]prefix digits 114record a greeting 80requirementsminimum 24optional

15SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]WelcomeThe SIP Multimedia PC Client User Guide provides you with the instr

16SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]AcronymsThis guide uses the following acronyms:Related publicationsOther p

17SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]How to get helpIf you purchased a service contract for your Nortel Network

18SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

19SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 1Getting startedTopics in this section:• “What is the SIP Multimed

iiNN10041-112[Standard—Nortel Networks Confidential]Copyright © 2003 Nortel NetworksAll rights reserved. April 2003.The information in this document i

20SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• video calls (one-way and two-way video)• local three-way calling• confer

21SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]SIP Multimedia PC Client SetWhen the SIP Multimedia PC Client controls an

22SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Useful terms to knowThe SIP Multimedia PC Client uses some terms that may

23SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Network-based address bookYour personal network-based address book is a ke

24SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]If you have access to the SIP Personal Agent, you can view the features an

25SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• MouseRecommended hardware and operating system requirements• 1 GHz (or h

26SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 1 Installation WizardThe installer application will walk you thro

27SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Launching the SIP Multimedia PC ClientDouble-select the desktop icon (if p

28SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 3 Configuration wizard - step 2

29SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 4 Configuration wizard - step 3

iiiSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Nortel Networks Inc. software license agreementThis Software License Agre

30SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 5 Configuration wizard - step 4

31SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 6 Configuration wizard - step 5Note: SIP Multimedia Blended PC Cl

32SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 7 Configuration wizard - step 5Signing in to the SIP Multimedia P

33SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 8 Sign in2 Enter your password. 3 Click on the Remember my passwo

34SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]1 Drag-and-drop the desktop SIP Client icon onto the task bar Start button

35SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Understanding the Blended SIP Multimedia PC Client interfaceWhen the SIP M

36SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Main menu actionsThe following actions are available from the main window

37SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Main menu shortcutsThe SIP Multimedia PC Client includes many keyboard sho

38SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• Send Instant Message for sending an instant message• Voice Mail for call

39SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 12 SIP Multimedia PC Client System tray iconWhen the SIP Multimed

ivNN10041-112[Standard—Nortel Networks Confidential]Government, the respective rights to the software and software documentation are governed by Norte

40SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

41SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 2Multimedia communicationTopics in this section:• “Making a call”

42SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• Enter an address (IP address, SIP address, or public telephone number) i

43SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Receiving a callWhen the SIP Multimedia PC Client is running on your compu

44SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]— Redirect - When selected, a Redirect window appears where you can select

45SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]•the username of the calling party in the window header. If there is a dis

46SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 15 Active Call Control windowThe following buttons/features are a

47SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Ending a callTo end a call, click Hang Up in the Call Control window.Holdi

48SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Transferring a callYou can transfer an active call without talking to the

49SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]1 Select Transfer in the Call Control window. A Transfer Call window appea

Contents vSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . .

50SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]the audio conference server, the SIP Multimedia PC performs a blind transf

51SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Removing a person from a three-way callYou can choose from one of the foll

52SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Leaving a conferenceAny user can depart from a conference call by pressing

53SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]To send an instant message, complete the following steps in the Instant Me

54SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]2 Enter your message in the text box at the bottom of the Instant Message

55SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]with the current web page URL already entered for you. Select Ye s to push

56SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Co-browsing web pagesYou can set the SIP Multimedia PC Client to automatic

57SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]See Chapter 5, “Advanced set-up,” on page 97 for more information on confi

58SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 21 Voice mail command buttons If you are configured as a SIP Mult

59SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]There are pre-defined video settings for:•Home•Office• Conference room• Re

vi ContentsNN10041-112[Standard—Nortel Networks Confidential]Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]3 If the AddIn finds multiple telephone numbers for the contact then you w

61SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 3Managing your contacts and callsTopics in this section:• “Call lo

62SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 22 InboxReturning a missed callYour missed calls are highlighted

63SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Checking your outboxTo check your outbox for a list of your outgoing calls

64SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]1 Select the call log entry you wish to delete.2 Click the Delete button o

65SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 24 Address book Viewing an address book entryTo view information

66SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 25 View address book entry optionsAdding a new group to your netw

67SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 26 Add New Group2 In the Add New Group dialog box, enter a name f

68SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]1 Right-click the Address Book folder and select Add new Address Book Entr

69SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 29 Add new entry - user information 3 If you want the entry to ap

Contents viiSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 3Managing your contacts and calls . . . . . . . . . . .

70SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 30 Add new entry - user phone information6 Click the Other button

71SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Deleting an address book entry To delete an address book entry1 Right-clic

72SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 32 Outlook security2 Click in the Allow access for 1 minute check

73SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 33 Import contacts from Outlook3 Select single entries in the Out

74SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Managing your BuddiesThe SIP Multimedia PC Client allows you to mark an ad

75SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 34 Buddies treeList of Buddies actionsYou can take the following

76SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 35 View buddy entry optionsScreening callsFor any number of incom

77SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Special call handling options for incoming callsFor a specified calling nu

78SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 36 Call Screening window2 Click the New Entry button on the right

79SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]1 Enter a Number to Screen – either the name or public number you wish to

viii ContentsNN10041-112[Standard—Nortel Networks Confidential]Sending all files in a file list . . . . . . . . . . . . . . . . . . . . . . . . . . .

80SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]• Forward call to a public telephone number, such as a home number or mobi

81SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]4 In the Name of Recording field, enter an easy-to-remember name. This nam

82SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

83SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 4Multimedia collaborationThe SIP Multimedia PC Client enables two

84SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential] Initiating a collaborationThere are two types of collaboration sessions,

85SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 37 Collaboration - toolsStarting a standalone collaboration sessi

86SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 38 Open a collaboration session2 From the list of Address Book En

87SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Figure 39 Stop a Collaboration Call2 Highlight the collaboration session

88SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]The SIP Multimedia PC Client displays a File Transfer window for each acti

89SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Setting the preferred directory to store incoming filesTo set the preferre

Contents ixSIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Adding a new profile . . . . . . . . . . . . . . . . . . . . .

90SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]WhiteboardingOnce a collaboration session is started, you and another user

91SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Opening a shared whiteboard workspace on your PCsTo open a shared workspac

92SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Collaborating with the clipboardOnce a collaboration session has been succ

93SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]2 The SIP Multimedia PC Client displays a clipboard control window for eac

94SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Accepting or declining the data transfer from the other userOnce the clipb

95SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Tip: The data format selected for the clipboard transfer determines how th

96SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]

97SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Chapter 5Advanced set-upTopics in this section:• “Configuring your prefere

98SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]Setting up your user profileTo set up your user profile 1 Select Tools >

99SIP Multimedia PC Client User Guide[Standard—Nortel Networks Confidential]3 Select your IP Address, if different from the default IP address the SIP