Nortel Networks P0887496 Manuel d'utilisateur Page 35
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Working with the Attendant main window
29
P0887496 01 Norstar PC Console 1.1 User Guide
Attendant menu
The
Attendant
menu commands are:
Help menu
The
Help
menu options include:
Using the toolbar
The toolbar contains several buttons that provide quick and easy access to some of the
Norstar PC Console functions.
To display the toolbar:
1. Click on the
View
menu.
2. Click on the
Toolbar
command. The toolbar is displayed across the top of the Attendant
main window below the menu bar.
In
acts as a toggle switch with the
Out
command. When
checked, the attendant is in position to take calls.
Out
acts as a toggle switch with the
In
command. When
checked, the attendant is not in position to take calls. All
calls that ring at the attendant’s telephone are forwarded to
the backup attendant position.
Note
: Redirection of calls to a backup extension must
be set in the
Options
dialog box which is
accessed from the
Tools
menu.
Tip of the Day
shows/hides the
Tip of the Day
window when Norstar PC
Console starts.
Norstar PC Console Help
displays Help files.
About Attendant
displays program information, revision number, copyright
information, and system information.
- Norstar PC Console 1.1 1
- User Guide 1
- Table of contents 3
- About this guide 7
- Conventions 8
- References 10
- Server program 11
- Attendant program 11
- Reports program 12
- Norstar PC Console features 12
- Attendant types 13
- Getting started 15
- Types of attendant setups 19
- >> 22
- << 22
- Getting started 26
- Directory group box 29
- Status Bar 29
- Using the menu bar 30
- View menu 31
- Tools menu 31
- Transfer menu 32
- Caller menu 33
- Target menu 34
- Using the toolbar 35
- Using the Directory group box 41
- Directory list 44
- Handling calls 47
- Using the Contacts group box 49
- Using the Directory tab views 50
- Using the Directory Find box 50
- Transferring a call 51
- Screening calls 55
- Linking and Joining calls 56
- Handling a callback call 57
- Handling calls 62
- Creating a new caller record 63
- Finding an employee record 68
- Editing employee information 70
- Generating reports 75
- Calls to Employees report 76
- Extension Directory report 76
- Database group box 77
- Information group box 77
- Period group box 78
- Creating and viewing reports 80
- Selecting a report type 81
- Setting the report period 82
- Create Report button 84
- Printing a report 85
- Generating reports 86
- Glossary 87
- Glossary 90
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