Nortel Networks P0887496 Manuel d'utilisateur Page 10
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- Table des matières
- MARQUE LIVRES
- Norstar PC Console 1.1 1
- User Guide 1
- Table of contents 3
- About this guide 7
- Conventions 8
- References 10
- Server program 11
- Attendant program 11
- Reports program 12
- Norstar PC Console features 12
- Attendant types 13
- Getting started 15
- Types of attendant setups 19
- >> 22
- << 22
- Getting started 26
- Directory group box 29
- Status Bar 29
- Using the menu bar 30
- View menu 31
- Tools menu 31
- Transfer menu 32
- Caller menu 33
- Target menu 34
- Using the toolbar 35
- Using the Directory group box 41
- Directory list 44
- Handling calls 47
- Using the Contacts group box 49
- Using the Directory tab views 50
- Using the Directory Find box 50
- Transferring a call 51
- Screening calls 55
- Linking and Joining calls 56
- Handling a callback call 57
- Handling calls 62
- Creating a new caller record 63
- Finding an employee record 68
- Editing employee information 70
- Generating reports 75
- Calls to Employees report 76
- Extension Directory report 76
- Database group box 77
- Information group box 77
- Period group box 78
- Creating and viewing reports 80
- Selecting a report type 81
- Setting the report period 82
- Create Report button 84
- Printing a report 85
- Generating reports 86
- Glossary 87
- Glossary 90
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