Nortel Networks Server 1005r Manuel d'utilisateur Page 1

CallPilotRelease 4.0Document Number: 555-7101-512Document Version: Standard 1.10June 20071005r Server Maintenance and Diagnostics

Task List Standard 1.0810 CallPilotTo replace the DVD combo drive ... 127To replace the DIMM cards ...

Using CallPilot system utilities Standard 1.10100 CallPilotFigure 13: Channel Monitor with M1CallPilot servicesThe Service Name pane shows the status

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 101The critical services that are required for basic CallPilot call

Using CallPilot system utilities Standard 1.10102 CallPilotYour 1005r server has either one or three MPB96 boards. Each MPB96 board has 12 DSP section

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 103Figure 14: System Info tabThe numbered items provide information

Using CallPilot system utilities Standard 1.10104 CallPilotFigure 15: Legend/Help tab

1005r Server Maintenance and Diagnostics 105Chapter 8Replacing basic chassis componentsIn this chapterRemoving and replacing the front bezel 106Removi

Replacing basic chassis components Standard 1.10106 CallPilotRemoving and replacing the front bezelRemove the front bezel to service the hard drives a

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 1071 Loosen the captive screws (A) on both sides of the front bez

Replacing basic chassis components Standard 1.10108 CallPilotRemoving and replacing the server coverRemove the server cover if you must service the in

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 109Figure 17: Server cover5 Lift the cover straight up to remove

1005r Server Maintenance and Diagnostics 11Contents1 How to get Help 152 Outlining maintenance and diagnostics activities 171005r server features. . .

Replacing basic chassis components Standard 1.10110 CallPilotRemoving and replacing the processor air ductYou must remove the air duct to access the p

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 111Figure 18: Processor air duct5 Lift the air duct from the serv

Replacing basic chassis components Standard 1.10112 CallPilotReplacing the power supplyThe power supplies are hot-swappable and you can replace each p

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 1131 Depress and hold the green lever (A) to disengage the power

Replacing basic chassis components Standard 1.10114 CallPilotReplacing a hard driveTwo hot-swappable SCSI drives are installed in your chassis. You do

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 115Figure 20: Front panel  Hard drive 0 is on the right (T). The

Replacing basic chassis components Standard 1.10116 CallPilotFigure 21: SCSI hard drive carrier5 Pivot the latch (A) into the upright position.6 Pull

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 117Figure 22: Hard disk drive location in carrier10 With the blac

Replacing basic chassis components Standard 1.10118 CallPilotReplacing the four-fan assemblyThe four-fan cooling assembly is not hot-swappable. You mu

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 119Figure 23: Cooling fan assembly6 Loosen the captive screw (B)

Contents Standard 1.1012 CallPilotViewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Starting and s

Replacing basic chassis components Standard 1.10120 CallPilotReplacing the dual NIC cardYour server has three low-profile PCI add-in cards. The RAID c

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 121Requirements Phillips (cross head) screwdriver, #1 and #2 bit

Replacing basic chassis components Standard 1.10122 CallPilotFigure 24: DS30X cables for high capacityNote: If you have the high capacity configuratio

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 123Figure 25: SCSI cable attached to RAID card7 Lift the blue tab

Replacing basic chassis components Standard 1.10124 CallPilotFigure 26: PCI riser card assembly8 Turn the riser card upside down and place it on a tab

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 125Figure 27: Low-riser PCI card9 Release the retention bar (A).1

Replacing basic chassis components Standard 1.10126 CallPilotFigure 28: PCI riser assembly power cord14 Hold the PCI riser assembly by the two blue ha

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 127Figure 29: PCI riser assembly rear grooves16 Reconnect the PCI

Replacing basic chassis components Standard 1.10128 CallPilotResult: The board replacement is complete. 25 Test the system to ensure the new board is

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 129Replacing the DVD combo driveThe DVD combo drive is not hot-sw

June 2007 Contents1005r Server Maintenance and Diagnostics 13Locating the voice processing boards. . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing basic chassis components Standard 1.10130 CallPilotFigure 30: DVD combo drive assembly6 Slide the DVD combo drive assembly from the chassis.

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 131b. Screw the carrier shut with the three screws.c. Reconnect t

Replacing basic chassis components Standard 1.10132 CallPilotReplacing memory DIMMsFour Dual Inline Memory Modules (DIMMs) are installed on your serve

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 133Figure 31: Memory DIMM locations6 Push the clips at each end o

Replacing basic chassis components Standard 1.10134 CallPilot11 Push down on the top edge of the DIMM until the retaining clips snap into place. The r

June 2007 Replacing basic chassis components1005r Server Maintenance and Diagnostics 135Replacing the software feature keyIf you upgrade your system o

Replacing basic chassis components Standard 1.10136 CallPilotFigure 33: Inserting the feature key

1005r Server Maintenance and Diagnostics 137Chapter 9RAID operationsIn this chapterOutlining RAID functions 138Verifying the RAID firmware 139Configur

RAID operations Standard 1.10138 CallPilotOutlining RAID functionsRedundant Array of Independent Disks (RAID) is a technology that can combine two or

June 2007 RAID operations1005r Server Maintenance and Diagnostics 139Verifying the RAID firmwareYou require the following minimum RAID firmware versio

Contents Standard 1.1014 CallPilot

RAID operations Standard 1.10140 CallPilotIf the firmware is not correct, perform a firmware update. For instructions, see “To upgrade or downgrade th

June 2007 RAID operations1005r Server Maintenance and Diagnostics 1412.1005r server FRU/SDR firmware update3.1005r server Board Management Controller

RAID operations Standard 1.10142 CallPilotConfiguring RAID using LSI320-1 controller and Ctrl+MThe configuration of the RAID card is stored on both th

June 2007 RAID operations1005r Server Maintenance and Diagnostics 1433 From the Objects menu, select Adapter and press Enter.4 From the Adapter menu,

RAID operations Standard 1.10144 CallPilotResult: The display changes to ONLIN A01-01. 11 Select A01-02 and press the Spacebar. Note: The drives blink

June 2007 RAID operations1005r Server Maintenance and Diagnostics 145Verifying consistency on the drivesThis optional consistency check on the logical

RAID operations Standard 1.10146 CallPilotResult: An end of session message appears.5 Click OK.

June 2007 RAID operations1005r Server Maintenance and Diagnostics 147RAID splittingEnsure that your system is in full working order and the RAID hardw

RAID operations Standard 1.10148 CallPilotAt this point, the RAID is split, and the drive marked FAILED is the backup drive and is no longer written t

June 2007 RAID operations1005r Server Maintenance and Diagnostics 149To synchronize the RAID after a successful PEP installationTo restore RAID to ful

1005r Server Maintenance and Diagnostics 15Chapter 1How to get HelpThis chapter explains how to get help for Nortel products and services.Getting Help

RAID operations Standard 1.10150 CallPilot1 Restart the server and enter the Ctrl+M utility when prompted during system bootup.2 From the Management m

June 2007 RAID operations1005r Server Maintenance and Diagnostics 151Replacing the RAID cardThe RAID card is in low-profile slot 1 (counting from the

RAID operations Standard 1.10152 CallPilotRequirements Phillips (cross head) screwdriver, #1 and #2 bit RAID card replacement kit electrostatic dis

June 2007 RAID operations1005r Server Maintenance and Diagnostics 153Figure 35: DS30X cables for high capacityNote: If you have the high capacity conf

RAID operations Standard 1.10154 CallPilotFigure 36: SCSI cable to RAID card7 Lift the blue tabs and pull up on the riser to remove the riser card ass

June 2007 RAID operations1005r Server Maintenance and Diagnostics 155Figure 37: PCI riser card assembly8 Turn the riser card upside down and place it

RAID operations Standard 1.10156 CallPilotFigure 38: Low-riser PCI card9 Release the retention bar (A).10 Replace the card (B).11 Lock the retention b

June 2007 RAID operations1005r Server Maintenance and Diagnostics 157Figure 39: PCI riser assembly power cord14 Reconnect the DS30X cable or cables to

RAID operations Standard 1.10158 CallPilotFigure 40: PCI riser assembly rear grooves17 Reconnect the PCI riser assembly power cord.18 Reconnect the SC

June 2007 RAID operations1005r Server Maintenance and Diagnostics 15926 Configure the new RAID card. Refer to “To configure an LSI320-1 RAID system” o

How to get Help Standard 1.1016 CallPilotwww.nortel.com/callusGetting Help from a specialist by using an Express Routing Code To access some Nortel Te

RAID operations Standard 1.10160 CallPilot

1005r Server Maintenance and Diagnostics 161Chapter 10Replacing or adding voice processing boardsIn this chapterM1/CS1000 switch connectivity 162Locat

Replacing or adding voice processing boards Standard 1.10162 CallPilotM1/CS1000 switch connectivityThere are two valid configurations for MPB96 boards

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 163Locating the voice processing boardsFigure 41 on page

Replacing or adding voice processing boards Standard 1.10164 CallPilotDSP numbering and locationDSPs are the built-in voice processing components on M

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 165Replacing an MPB96 boardThis section describes how to

Replacing or adding voice processing boards Standard 1.10166 CallPilotMPB96 boards are not hot-swappable and you must power down the system before rep

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 1676 Disconnect the DS30X cable from the MPB96 card in t

Replacing or adding voice processing boards Standard 1.10168 CallPilotFigure 44: SCSI cable attached to RAID card8 Lift the blue tabs and pull up on t

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 169Figure 45: PCI riser card assembly9 Turn the riser ca

1005r Server Maintenance and Diagnostics 17Chapter 2Outlining maintenance and diagnostics activitiesIn this chapter1005r server features 18Maintenance

Replacing or adding voice processing boards Standard 1.10170 CallPilotFigure 46: CT bus cable attached to MPB96 boards.11 Release the retention clip b

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 171Figure 47: Full-height PCI card12 Remove the rear ret

Replacing or adding voice processing boards Standard 1.10172 CallPilotFigure 48: Full-size PCI riser card red power cable17 Arrange the PCI riser asse

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 17318 Line up the two grooves on the back lip of the PCI

Replacing or adding voice processing boards Standard 1.10174 CallPilotResult: The Windows New Hardware Found Wizard screen appears.24 Click Next.25 Se

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 175Upgrading to high capacityThis section describes how

Replacing or adding voice processing boards Standard 1.10176 CallPilot3 Attach the ESD strap to your wrist and attach the other end to a known grounde

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 177Figure 52: PCI riser card assembly9 Turn the riser ca

Replacing or adding voice processing boards Standard 1.10178 CallPilotFigure 53: Full-height PCI card13 Connect the 3-drop CT bus cable to the MPB96 c

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 179Figure 54: CT bus cable attached to MPB96 boards14 Tu

Outlining maintenance and diagnostics activities Standard 1.1018 CallPilot1005r server featuresNote: To comply with the EU (European Union) RoHS direc

Replacing or adding voice processing boards Standard 1.10180 CallPilotFigure 56: PCI riser assembly power cable17 Line up the two grooves on the back

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 181Figure 57: PCI riser assembly alignment studs and slo

Replacing or adding voice processing boards Standard 1.10182 CallPilotFigure 58: DS30X cables for high capacity22 Replace the chassis cover.23 Take th

June 2007 Replacing or adding voice processing boards1005r Server Maintenance and Diagnostics 183Result: The high capacity expansion is complete. 31 T

Replacing or adding voice processing boards Standard 1.10184 CallPilot

1005r Server Maintenance and Diagnostics 185Chapter 11Maintaining the BIOS and system board firmwareIn this chapterConfiguring the 1005r BIOS and firm

Maintaining the BIOS and system board firmware Standard 1.10186 CallPilotConfiguring the 1005r BIOS and firmwareThe Basic Input/Output System (BIOS) o

June 2007 Maintaining the BIOS and system board firmware1005r Server Maintenance and Diagnostics 187When to upgrade the BIOSThe CallPilot server is sh

Maintaining the BIOS and system board firmware Standard 1.10188 CallPilotResult: The server boots from the DVD and the Startup Menu appears.1.Install

June 2007 Maintaining the BIOS and system board firmware1005r Server Maintenance and Diagnostics 189Result: The system reboots and the Startup Menu ap

June 2007 Outlining maintenance and diagnostics activities1005r Server Maintenance and Diagnostics 19Figure 1: Front panel controlsLabel Control or fe

Maintaining the BIOS and system board firmware Standard 1.10190 CallPilotBIOS settingsTable 15 on page 190 displays the 1005r server BIOS settings. As

June 2007 Maintaining the BIOS and system board firmware1005r Server Maintenance and Diagnostics 191USB Configuration USB Function: EnabledLegacy USB

Maintaining the BIOS and system board firmware Standard 1.10192 CallPilotSecurity All Features DisabledServer This is a view only menuSerial Power Con

June 2007 Maintaining the BIOS and system board firmware1005r Server Maintenance and Diagnostics 193Using system event logsThe system event logs recor

Maintaining the BIOS and system board firmware Standard 1.10194 CallPilot6 Choose Run SEL Viewer Utility and click Continue.Result: The SEL Viewer scr

June 2007 Maintaining the BIOS and system board firmware1005r Server Maintenance and Diagnostics 195If you do not have the image DVD, you can clear th

Maintaining the BIOS and system board firmware Standard 1.10196 CallPilotMaintaining the onboard video and network cardsNetwork card failureThe networ

1005r Server Maintenance and Diagnostics 197IndexAalarm boardreplacement of 132Alarm Monitor 66alarmsabout 64, 66investigating 66alert icons, componen

Index Standard 1.10198 CallPilotcall, working with 89–90disabling 70multimedia, working with 87–88chkdsk utility 58parameters and descriptions 58runni

June 2007 Index1005r Server Maintenance and Diagnostics 199tracert 51Diagnostics section, Maintenance screen 73Diagnostics Tool 92diagnostics toolTCP/

Standard 1.102 CallPilotCopyright © 2007 Nortel Networks.All Rights Reserved.The information in this document is subject to change without notice. The

Outlining maintenance and diagnostics activities Standard 1.1020 CallPilotBack panel controls and featuresThe following diagram shows the back panel c

Index Standard 1.10200 CallPilotIindicators 196integrated diagnosticsrunning 83–84troubleshooting failures 83when to run 82ipconfig command 48flags an

June 2007 Index1005r Server Maintenance and Diagnostics 201Nnbtstat command 54parameters and descriptions 55running from Windows 56syntax 54netstat co

Index Standard 1.10202 CallPilotserver cover 108removal of 108Session Trace utility 96startup problemswhat to do 36Stop, description 79system event lo

June 2007 Index1005r Server Maintenance and Diagnostics 203Vvideo card, failure 196viewing 45WWindowsviewing 45

Index Standard 1.10204 CallPilot

1005r Server Maintenance and DiagnosticsCallPilotRelease 4.0Document Number: 555-7101-512Document Version: Standard 1.10June 2007Copyright © 2007 Nort

June 2007 Outlining maintenance and diagnostics activities1005r Server Maintenance and Diagnostics 21B PCI low-profile card brackets. Numbered (1, 2,

Outlining maintenance and diagnostics activities Standard 1.1022 CallPilotMaintenance and diagnostics overviewThe maintenance and diagnostic activitie

June 2007 Outlining maintenance and diagnostics activities1005r Server Maintenance and Diagnostics 23Replacement partsBefore replacing any parts on yo

Outlining maintenance and diagnostics activities Standard 1.1024 CallPilotReference documentsFundamentalsCallPilot Fundamentals Guide (555-7101-010)Pl

1005r Server Maintenance and Diagnostics 25Chapter 3Troubleshooting your CallPilot systemIn this chapterStartup diagnostics overview 26Basic hardware

Troubleshooting your CallPilot system Standard 1.1026 CallPilotStartup diagnostics overviewThis section contains procedures for interpreting the start

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 27Basic hardware checkThis section describes some basic checks

Troubleshooting your CallPilot system Standard 1.1028 CallPilota couple of seconds. When the AC power is removed from one power supply, it’s LED turns

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 29For more information about POST, see “Power-On Self-Test dia

June 20071005r Server Maintenance and Diagnostics 3CRYSTAL REPORTS is a trademark of Seagate Software Inc.EUDORA is a trademark of Qualcomm.eTrust and

Troubleshooting your CallPilot system Standard 1.1030 CallPilotPower-On Self-Test diagnosticsThe Power-On Self-Test (POST) is a system diagnostic prog

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 31POST beep codesIf an error occurs before video initializatio

Troubleshooting your CallPilot system Standard 1.1032 CallPilotInterpreting BIOS error messagesWhen a recoverable error occurs during the POST, an err

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 33A: Drive Error No response from the disk drive.CMOS Battery

Troubleshooting your CallPilot system Standard 1.1034 CallPilotUpdate OK! The NVRAM is invalid and has been updated.Updated Failed The NVRAM is invali

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 35Parity Error A parity error occurred in onboard memory at an

Troubleshooting your CallPilot system Standard 1.1036 CallPilotWhat to do when the server fails to boot into serviceThis section suggests tasks you ca

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 375 Refer to the Troubleshooting Guide (555-7101-501) for othe

Troubleshooting your CallPilot system Standard 1.1038 CallPilotInterpreting hard drive LEDsRefer to L and M in Figure 3 on page 27 for the location of

June 2007 Troubleshooting your CallPilot system1005r Server Maintenance and Diagnostics 39Performing a hardware shutdownIf you cannot shut the server

Standard 1.104 CallPilotWINZIP is a trademark of Nico Mark Computing, Inc.XEON is a trademark of Intel, Inc.All other trademarks and registered tradem

Troubleshooting your CallPilot system Standard 1.1040 CallPilot

1005r Server Maintenance and Diagnostics 41Chapter 4Using Windows online diagnostic toolsIn this chapterOverview 42Viewing event logs 43Using TCP/IP d

Using Windows online diagnostic tools Standard 1.1042 CallPilotOverviewThis section describes how to access the run-time online diagnostic tools provi

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 43Viewing event logsIf one or more messages appear on the moni

Using Windows online diagnostic tools Standard 1.1044 CallPilotTypes of Windows event logsThree types of event logs are available from the Windows Eve

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 45To use the operating system Event Viewer1 Click Start > P

Using Windows online diagnostic tools Standard 1.1046 CallPilot2 To view a log, click the name of the log in the left pane of the window.The following

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 47Figure 6: System log Note: The Security log, which is availa

Using Windows online diagnostic tools Standard 1.1048 CallPilotUsing TCP/IP diagnostic toolsThis section describes the following TCP/IP diagnostic too

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 49ipconfig command syntaxThe ipconfig command uses the followi

June 20071005r Server Maintenance and Diagnostics 5       This is a Class A product based on the standard of t

Using Windows online diagnostic tools Standard 1.1050 CallPilotThe ping commandThe ping command sends an echo request to a specified host. Use this co

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 51To run the ping command from Windows1 Click Start > Progr

Using Windows online diagnostic tools Standard 1.1052 CallPilotTracert syntaxThe tracert command uses the following syntax:tracert [-d] [-h maximum_ho

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 53Result: The system runs the tracert utility.4 Type Exit to e

Using Windows online diagnostic tools Standard 1.1054 CallPilotTo run the arp command from Windows1 Click Start > Programs > Accessories > Co

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 55nbstat command parametersTable 8: nbstat command parametersP

Using Windows online diagnostic tools Standard 1.1056 CallPilotTo run the nbtstat command from Windows1 Click Start > Programs > Accessories >

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 57The netstat commandThe netstat command displays current TCP/

Using Windows online diagnostic tools Standard 1.1058 CallPilotUsing the chkdsk utilityThe chkdsk utility checks a specified disk on the server and di

June 2007 Using Windows online diagnostic tools1005r Server Maintenance and Diagnostics 59To run the chkdsk utility from Windows1 Click Start > Pro

Standard 1.106 CallPilot

Using Windows online diagnostic tools Standard 1.1060 CallPilot

1005r Server Maintenance and Diagnostics 61Chapter 5Monitoring server hardwareIn this chapterISM overview 62

Monitoring server hardware Standard 1.1062 CallPilotISM overviewIntel Server Manager (ISM) is a server management tool installed on your 1005r server.

1005r Server Maintenance and Diagnostics 63Chapter 6Monitoring multimedia hardwareIn this chapterUnderstanding fault management 64Alarm Monitor 66Even

Monitoring multimedia hardware Standard 1.1064 CallPilotUnderstanding fault managementFault management is a subsystem within CallPilot that detects an

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 65Note: The components in your system are based on your CallPilot ser

Monitoring multimedia hardware Standard 1.1066 CallPilotAlarm MonitorUse the Alarm Monitor to investigate one or more raised alarms.About alarmsAlarms

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 67Result: The Alarm Monitor screen appears.Figure 7: Alarm monitor sc

Monitoring multimedia hardware Standard 1.1068 CallPilotEvent BrowserUse the Event Browser to investigate a series of events that occurred around the

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 69Result: The Event Browser screen appears.Figure 8: Event Browser sc

1005r Server Maintenance and Diagnostics 7Publication historyJune 2007CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics gui

Monitoring multimedia hardware Standard 1.1070 CallPilotChannel and Multimedia MonitorsThe Channel Monitor shows the status of call channels. The call

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 71The Maintenance screenUse the Maintenance screen in CallPilot Manag

Monitoring multimedia hardware Standard 1.1072 CallPilotFigure 9: Partially expanded tree for 1005rWhen you click a component, the screen refreshes to

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 73Table 11: Component sectionsSection DescriptionGeneral This section

Monitoring multimedia hardware Standard 1.1074 CallPilotMaintenance activities for each componentThe following table identifies the maintenance activi

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 75Viewing component statesView a component state to determine the gen

Monitoring multimedia hardware Standard 1.1076 CallPilotAlert iconsIf one of the following icons appears next to a component in the tree, then the com

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 77To view the state of a hardware component 1 Run CallPilot Manager a

Monitoring multimedia hardware Standard 1.1078 CallPilotStarting and stopping componentsWhen you stop a component, you take it out of service and prev

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 79Stop versus courtesy stopThe following two methods of taking a comp

8 CallPilotPublication history Standard 1.10

Monitoring multimedia hardware Standard 1.1080 CallPilotTo start or stop a component1 Run CallPilot Manager and log on.2 In CallPilot Manager, click M

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 81Result: The Maintenance screen refreshes to show details about the

Monitoring multimedia hardware Standard 1.1082 CallPilotRunning integrated diagnosticsRun diagnostic tests from the Diagnostics section on the Mainten

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 83Diagnostic tests available for each componentThe diagnostic tests t

Monitoring multimedia hardware Standard 1.1084 CallPilot1 Run CallPilot Manager and log on.2 In CallPilot Manager, click Maintenance > Maintenance

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 85Viewing the last diagnostics resultYou can review the results of di

Monitoring multimedia hardware Standard 1.1086 CallPilot diagnostic result: pass or fail the date and time the test was completed

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 87Working with the Multimedia MonitorThe Multimedia Monitor shows the

Monitoring multimedia hardware Standard 1.1088 CallPilot3 Do one of the following:4 Click Courtesy Stop or Start as required.Result: If you click Cour

June 2007 Monitoring multimedia hardware1005r Server Maintenance and Diagnostics 89Working with the Channel MonitorThe Channel Monitor shows the statu

1005r Server Maintenance and Diagnostics 9Task ListTo run the startup test ... 27To

Monitoring multimedia hardware Standard 1.1090 CallPilot3 Do one of the following:4 Click Courtesy Stop or Start as required.Result: If you click Cour

1005r Server Maintenance and Diagnostics 91Chapter 7Using CallPilot system utilitiesIn this chapterOverview 92Diagnostics Tool 93PEP Maintenance utili

Using CallPilot system utilities Standard 1.1092 CallPilotOverviewThe following table lists the CallPilot system utilities.Accessing the system utilit

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 93Diagnostics ToolUse the Diagnostics Tool to enable or disable Cal

Using CallPilot system utilities Standard 1.1094 CallPilotOn the Diagnostics Tool dialog box, select Configuration > Maintenance Startup Diag >

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 95PEP Maintenance utilityThe PEP Maintenance utility displays a lis

Using CallPilot system utilities Standard 1.1096 CallPilotSession TraceThe Session Trace tool displays detailed information about the activity in a us

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 97To find a session1 From the Session Type list, choose the type of

Using CallPilot system utilities Standard 1.1098 CallPilotResult: The session type information appears at the bottom of the window. The following exam

June 2007 Using CallPilot system utilities1005r Server Maintenance and Diagnostics 99CallPilot System MonitorThe System Monitor consists of three tabs