Nortel Networks P0990474 Manuel d'utilisateur Page 2
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P0990474 03
Copyright © 2001 Nortel Networks
All rights reserved. May 17, 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to
make changes to the products described in this document without notice.
Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
Regulatory Requirements
CallPilot Mini/CallPilot 150 meets these regulatory requirements:
• CallPilot 150 – CSPR22 Class A
• CallPilot Mini – CSPR22 Class B
FCC Regulations
This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a Norstar
or Meridian 1 switch. This equipment does not connect directly to the public switched telephone network.
DOC Regulations
This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Norstar or
Meridian 1 switches.
Radio Frequency Interference
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a
Class A (CallPilot 150) or Class B (CallPilot Mini) computing device pursuant to Part 15 of the FCC Rules and CSDA
specification C108.8, which are designed to provide reasonable protection against such interference when operated in a
commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case users will
be required, at their own expense, to take whatever measures are necessary to correct the interference.
This apparatus does not exceed the Class A (CallPilot 150) or Class B (CallPilot Mini) limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations by the Canadian Department of Commerce.
CallPilot Mini/CallPilot 150 contains fragile electronic parts. Do not drop or bump it.
- CallPilot Mini/CallPilot 150 1
- Installation and Maintenance 1
- Trademarks 2
- Statement of conditions 2
- Regulatory Requirements 2
- Contents 3
- P0990474 03 10
- Before you begin 11
- Text conventions 11
- Related publications 12
- How to Get Help 13
- APAC (Asia Pacific) 14
- How to use this guide 15
- Chapter 1 15
- Warning and caution symbols 16
- Chapter 2 17
- System overview 17
- Compatibility 18
- Hardware overview 18
- PCMCIA slots 19
- Dimensions 19
- Voice message storage 20
- Chapter 3 21
- Managing the CallPilot system 22
- Chapter 4 23
- Table 6 LEDs during startup 27
- Chapter 5 29
- Creating an ACD Queue 30
- Assigning ACD Agents 32
- Scheduled Block (SCB) 33
- Computer requirements 34
- Browser requirements 34
- Configuring the terminal 36
- Chapter 6 47
- Chapter 7 49
- Password administration 49
- (CallPilot 150 only) 50
- Chapter 8 53
- Chapter 9 59
- Upgrading the message storage 60
- Chapter 10 63
- Troubleshooting 63
- The Power-on Diagnostics fail 65
- DN on CallPilot Mini 66
- Inactive feature 68
- LED error messages 68
- Appendix A 71
- Modem Access 71
- Windows 98 72
- Modem Access 73 73
- 74 Modem Access 74
- Modem Access 75 75
- 76 Modem Access 76
- Modem Access 77 77
- Modem Access 81 81
- 82 Modem Access 82
- Appendix B 83
- Norstar Directory Numbers 83
- Glossary 85
- 86 Glossary 86
- Glossary 87 87
- 88 Glossary 88
- Glossary 89 89
- 90 Glossary 90
- 94 Index 94
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