Nortel Networks P0919439 Manuel d'utilisateur télécharger pdf (Page 4)

Table of Contents

Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07

Help..................................................................................................................31

Configuring Nortel Networks Call Center Reporting .................... 33

Introduction ...........................................................................................................33

Configure window tabs .........................................................................................34

Company .........................................................................................................34

Skillsets............................................................................................................34

Lines ................................................................................................................35

Agents..............................................................................................................36

Stat Time Bin ...................................................................................................37

Wallboard.........................................................................................................37

Password .........................................................................................................37

Wallboards ....................................................................................... 39

Introduction ...........................................................................................................39

Wallboard installation............................................................................................39

Wallboard configuration ........................................................................................39

Wallboard Settings...........................................................................................40

Wallboard Parameters ..........................................................................................41

Wallboard Messages, Alarms and Schedules ......................................................43

Wallboard Messages .......................................................................................43

Wallboard Alarms ............................................................................................45

Wallboard Schedules.......................................................................................46

Statistical Settings........................................................................... 49

Introduction ...........................................................................................................49

Statistical Set Up ..................................................................................................49

Real Time tab ..................................................................................................50

Traffic Analysis tab ..........................................................................................50

Peak tab...........................................................................................................50

Average tab .....................................................................................................50

Real Time Information ..................................................................... 51

Introduction ...........................................................................................................51

Real Time screens................................................................................................51

System level ....................................................................................................51

Skillset level .....................................................................................................54

General Notes on the Real Time Displays ...........................................................56

Management Reports ...................................................................... 57

Introduction ...........................................................................................................57

General Notes on the Report Statistics ................................................................57

Accessing Current Reports...................................................................................58

Accessing Historical Reports ................................................................................58

Report Manager window.......................................................................................60

File ...................................................................................................................60

View .................................................................................................................60

Report ..............................................................................................................60

Window ............................................................................................................61

1 2 3 4 5 6 7 8 9 ... 94 95

Commentaires sur ces manuels

Pas de commentaire

Nortel Networks P0919439 Manuel d'utilisateur Page 4

Commentaires sur ces manuels